Cadence support
Need help with Cadence on iPhone, iPad, Android, Mac or the web? Email nyasb.devs@gmail.com or use the form below. Include your app version, device/operating system, account email and a description of the problem. Do not send passwords or private recordings.
Cadence currently requires an invited account. If you see “This account has not been invited,” contact us with the email address used to sign in. Transcription and search need an internet connection; AI-generated transcripts and speaker labels may contain mistakes.
Delete your Cadence account or data
To request deletion of your account and associated recordings, transcripts, projects and search data, email us with the subject “Delete my Cadence account,” or submit the form below. Include your Cadence account email. You can also request deletion of particular data without deleting the entire account. We will verify ownership before acting; no password is required.
Individual meetings can be deleted in the app. Device-local recording copies must be removed on your device. Private recovery backup copies expire automatically within 30 days. Minimal deletion records are retained to prevent deleted accounts from being restored. Any records that must be retained for security or legal reasons will be explained when your request is handled. See the Cadence privacy notice for storage and processing details.